Provincetown Soap Works
Online Order Policies

The purpose of this page is to inform our customers how we handle our business on the Web. This information is geared to our electronic customers.

Provincetown Soap Works is committed to protecting your privacy. Orders placed with us on-line are through a secure server . The secure server encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. We use the information we collect to provide a more personalized shopping experience.

WE DO NOT SELL, SHARE, RENT OR TRADE ANY INFORMATION PROVIDED TO US UNDER ANY CIRCUMSTANCES.

A general rule to follow when ordering from Provincetown Soap Works Online is:
Please review your completed order carefully. (We have no way of knowing your desires, other than what is explained on your order form. If you have any questions about ordered items, email us or call 1-877-725-2225.)
Every item Provincetown Soap Works sells can be found at this website.

Other considerations:

• Online orders are credit card or COD cash/check only.
• Orders will be shipped UPS Ground unless specified otherwise. Use the comments field on your order form to enter such information.
• Orders placed via the Web, in stock, will be processed the next business day to be shipped the following day. An example: having gathered the appropriate information, you enter your order into one of our forms Friday night. We receive the order and process it into our ordering system on Monday. The order then will be shipped out Tuesday. (Thus, there is no time advantage in placing orders on weekends. Please bear this in mind when placing an order.)
• We make every effort to maintain a large supply of stock. However, out-of-stock items do occasionally occur. Items out of stock will be shipped within 1-3 weeks. We will notify you immediately if an item is out of stock.
• International customers: large shipments need special arrangements for shipping, with corresponding cost. Start the process by please telling us how you would like your order handled. This is a new area for us, and we are open to suggestion. As of now, we ship international orders of small to moderate size US Priority Mail.
• All orders placed online will be processed separately. If you forget to place something on your order and want to add it (so all items are shipped together, thus saving shipping cost), you must email us with the words "Order Correction" in the subject line of your message.
• On-line orders are accepted via our order forms or email only.

Again, if you want special shipping considerations (such as Next Day Air, etc.), please use the comments field on the order form.